Refund policy

Return & Refund Policy

Effective Date: October 1, 2026

At Chapter & Crown Booksellers, we want you to be happy with your purchase. If you change your mind or no longer want an item, we accept eligible returns within 30 days of delivery, subject to the conditions below.

Eligible Returns

To be eligible for a return:

The return must be requested within 30 days of the date the item was delivered.
The item must be in its original, unused condition.
Books must not contain writing, highlighting, underlining, markings, damage, or other alterations.
Original packaging and components should be included when applicable.
Proof of purchase or your order information may be required.

This includes ordinary change-of-mind returns, such as deciding that you no longer want the book or ordering the wrong book, provided all return conditions are met.

How to Start a Return

Please contact us at hello@chapterandcrownbooks.com before sending any item back.

We will provide return instructions and, when applicable, the appropriate return address or return shipping instructions.

Please do not send a return to our business address unless we have specifically instructed you to do so.

Items returned without prior authorization or without following the provided return instructions may not be accepted.

Return Shipping

For change-of-mind, unwanted, or other non-defective returns, the customer is responsible for the return shipping cost.

For items that arrive damaged, defective, or incorrect, Chapter & Crown Booksellers will provide appropriate return instructions and cover reasonable return shipping costs when applicable.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives and contact us as soon as possible if:

Your book or other item arrives damaged.
An item is defective.
You received the wrong item.
An item is missing from your order.

For damaged or defective items, please contact us at hello@chapterandcrownbooks.com and include your order number, a description of the issue, and photographs when appropriate.

Please contact us within 7 days of delivery for damaged, defective, or incorrect items whenever possible so that we can evaluate the issue and determine the appropriate resolution.

Depending on the circumstances, we may provide a replacement, refund, or other appropriate resolution.

Please do not return a damaged, defective, or incorrect item before contacting us for instructions.

Special, Limited & Collectible Editions

Some special editions, signed editions, limited editions, collectible books, sprayed-edge editions, exclusive editions, and specialty merchandise may have additional return restrictions.

Any additional restrictions or final-sale terms will be clearly disclosed on the applicable product page before purchase.

Pre-Orders

Pre-order products will display an expected release or shipping date when available.

Publisher release dates are subject to change. If a publisher changes a release date or a significant delay occurs, Chapter & Crown Booksellers will provide updated information when reasonably available.

Customers may contact us at hello@chapterandcrownbooks.com to request cancellation of a pre-order before it ships.

Once a pre-order has shipped, it will be subject to the standard return policy described above.

If an order containing a pre-order item and other items is shipped separately, customers will not be charged additional shipping solely because we split the order into multiple shipments unless otherwise agreed at the time of purchase.

Refunds

Once an eligible returned item has been received and inspected, we will notify you whether the return has been approved.

Approved refunds will be issued to the original payment method used for the purchase.

The time required for the refund to appear in your account may vary depending on your payment provider or financial institution.

Non-Returnable Items

Items may not be eligible for return if they:

Have been used or altered after delivery.
Contain writing, highlighting, underlining, or other markings.
Have been damaged after delivery.
Are missing components or packaging that were included with the original purchase.
Are personalized items.
Were specifically identified as final sale or subject to special return restrictions on the product page.